Effective Date: 01 September 2015
This Policy only governs the collection and use of information collected through the Web and through the App. It does not apply to information collected in other ways or to any other DakApp websites, products, software or services, and it does not modify or alter other agreements you may have, or enter later, with DakApp. This Policy does not apply to the data collection and use practices of any third parties you may contract with using or in connection with the Web or the App, including your mobile service provider.
By accessing or using the Web or the App or providing information to DakApp through the Web or the App, you agree to the practices described in this Policy.
In addition to this Policy, for certain features of the Web and the App, promotions or special offers, DakApp may present different or additional information practices and terms specific to those programmes at the time the information is collected.
1. Information that DakApp Collects
DakApp collects information when you choose to submit it to DakApp as well as when you use the Web and/or the App.
1.1. Personal Information You Submit
In this Policy, “Personal Information” means any information about an identifiable individual. DakApp collects Personal Information that you submit using the Web and/or the App, such as your name, date of birth, address, email address and/or telephone number and other similar information. DakApp may also need to collect certain financial information from you, such as your credit card and/or bank account details. Other Personal Information may be collected automatically when you use the Web and/or the App, such as your IP address.
In some cases, the Personal Information DakApp asks you to provide will be mandatory to participate in a particular activity, service or promotion. If you do not provide this Personal Information, your participation in that activity, service or promotion may be limited or prohibited.
1.2. Non-Personal Information
DakApp also collects “Non-Personal Information”, which means data in a form that does not directly relate to an identifiable individual, such as gender, language, area code, unique device identifier, location where the Web or the App are used, and information about customer activities on the Web or the App, to allow DakApp to better understand customer behaviour and improve DakApp’s services, products and advertising. DakApp collects some of this information automatically when you use the Web or the App. For example, the Web and the App collect certain information about actions you take while using the Web and the App, such as which web pages you visit; when, how many and what deals you select or purchase; and information from the device you use to access the Web and the App, such as your browser type, operating system version, location-based information, device type and time period of use.
2. DakApp’s Use of Information
DakApp uses the Personal Information that it collects to:
- carry out the transactions you have requested or authorised;
- analyze DakApp’s business, products and other services in order to develop and improve its services, websites, products, content and advertising;
- provide you with more effective customer service;
- detect fraud and abuse;
- communicate with you about any changes to our terms, conditions and policies, information about software or service updates, or information on technical service issues or security announcements.
DakApp may collect, use, transfer and disclose Non-Personal Information for any purpose.
Information collected through the Web or the App may be stored and processed on DakApp’s servers in Netherlands, Ireland and Canada.
By using the Web and the App, you consent to the transfer of Personal Information and Non-Personal Information between Netherlands, Ireland, Canada and, if you are not in Netherlands, Ireland or Canada, your jurisdiction. For information, the European Commission has determined that Canada is a jurisdiction providing adequate protection for personal data transferred from the European Economic Area. You grant DakApp a worldwide, royalty-free, non-exclusive, transferable and perpetual licence to collect, store and use text and other data collected from your device via the Web and the App as described in this Policy.
3. Sharing Personal Information
Except as described in this Policy, DakApp’s practice is to not disclose Personal Information about you outside of DakApp and its affiliates without your consent or as required by law.
DakApp may disclose the Personal Information described in Section 1 of this Policy to its third party service providers so they may complete transactions or perform services on DakApp’s behalf, transactions on your behalf, or transactions related to providing services to you.
DakApp may also access, use, store and disclose Personal Information (including the content of your communications) to comply with the law and lawful requests or legal process, enforce the terms and policies governing your use of the Web and the App, including investigations of any potential violation, to detect or prevent security breaches, fraud or technical issues, to protect the rights or property of DakApp and its customers, and when DakApp believes in good faith that the disclosure is necessary to protect the personal safety of DakApp, its employees and customers or the public.
DakApp may also disclose Personal Information in connection with a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the event of insolvency, bankruptcy, or receivership where Personal Information could be transferred to third parties as one of the business assets in the transaction.
4. Tracking Technologies
The Web and the App may use mechanisms that help DakApp to better understand user behaviour and use of the Web and the App, to administer the Web and the App, analyze trends and to allow DakApp’s server to remember specific information and to track marketing efforts. DakApp also allows third party service providers to collect information to help DakApp track aggregate and individual use of the Web and the App. DakApp treats most information collected as Non-Personal Information. DakApp and its partners may also use technologies to remember Personal Information when you use the Web or the App in order to retain changes that you make and to make your user experience more convenient and personalized.
5. Security of Personal Information
DakApp is committed to using measures to help protect the security of your Personal Information. DakApp and the third party service providers that provide hosting services for the Web use a variety of security technologies and administrative procedures to help protect your Personal Information from unauthorized access, use or disclosure with security measures appropriate to the sensitivity of the information.
The Internet is not a secure medium and DakApp cannot guarantee the privacy of your Personal Information. You must never share your username and password or any details about your account on the Web or the App with any other person. If you are concerned that your username, password or account has been compromised, please contact our customer support team immediately. In particular, if you are concerned that your password has been compromised, please ensure you change your password immediately under “Settings” within the Web or the App.
6. Third Party Sites
The Web and the App may contain links to third-party websites, products and services, such as social networking sites and third parties who may offer additional products and services. Information collected by third parties, which may include information such as location data and contact details, is governed by the third parties’ privacy policies and practices.
DakApp uses ‘cookie’ technology (small computer files placed on your device’s hard drive). When you go to particular pages within the Web, the cookie identifies your browser with a unique, random number. The cookies DakApp uses do not reveal any Personal Information about you. Cookies help DakApp to improve your experience of the Web and also help DakApp understand which parts of the Web are the most popular. You are always free to decline the cookies, if your browser permits, although doing so may interfere with your use of the Web.
8. Changes to this Policy
DakApp may periodically update this Policy to reflect changes in its practices or applicable laws or regulations. If DakApp updates this Policy, DakApp will post the updated version of this Policy and it will change the “Effective Date” at the top of this Policy. If the updated version of the Policy contains material changes to how DakApp collects, uses, or shares your Personal Information, DakApp will post a prominent notice of the updated version on the Web or send you an email. Your continued use of the Web or the App constitutes your binding acceptance of the updated Policy.
9. How To Contact DakApp
If you have any questions, comments, or concerns about this Policy or about DakApp’s privacy practices, please direct your privacy-related comments or questions to the following address:
Dubai Silicon Oasis
United Arab Emirates